Our practice charter lists what you can expect when you are registered with us as a patient:

As a patient you have a right to:

• Be registered with a GP.
• Change your doctor quickly and easily.
• Be offered a health check on joining our practice for the first time.
• Receive emergency care at any time through a GP if appropriate.
• Receive health care on basis of clinical need, regardless of ability to pay.
• Be given a clear explanation of any treatment proposed, including any visits. and any alternatives, before you decide whether you will agree to treatment.
• Have appropriate drugs and medicine prescribed.
• Be referred to a consultant acceptable to you when your GP thinks it necessary, and be referred for a second opinion if you and the GP agree this is desirable.
• Have access to your health records, subject to any limitations in the law, and know that those working for the NHS are under legal duty to keep the contents confidential.
• Choose whether or not to take part in medical research or medical student training.
• Be given detailed information about local family doctors services through NHS Wandsworth’s local directory.
• Receive a copy of the practice leaflet, setting out the services the practice provides.
• Receive a prompt reply to any complaints you make about our NHS services.
• Receive your repeat prescription within two working days of the practice receiving your request.
• Be informed, by various methods, of the practice’s services and how best to use them.
• Receive health care in clean, comfortable and appropriate surroundings.