Practice Management

Practice Management

GP Partners and Management Team are involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care. The management team support the GPs and other medical professionals with delivering patient services and also help to develop extended services to enhance patient care.

Our practice is managed and led by:

Joanne Lawson

Human Resources

Georgia Clarke

Finance and IT

Efrain Espinoza Tapia

Operations and PCN liaison

Reception and Administration Team

Reception team

Our reception team, headed by Operation Manager Nadia Sedky, is the first point of contact for patients, either at the front desk or by telephone. The practice receives approximately 700 telephone calls per day, with the majority of calls received between 8am and 11am.

Please understand the challenges that our reception team face working in such a busy practice, by trying to make your non-urgent enquiries in the afternoon, and always treating the team with respect and courtesy.

Administrative team

There are numerous back office staff members at the practice, who work tirelessly to keep your medical records secure, our I.T. systems functioning, process your prescriptions in a timely manner, and manage the enormous flow of hospital correspondence and referral letters in and out of the practice. With over 1,000 patient contacts per week, there is a lot going on behind the scenes.